Customer Service: It IS Your Job!
Whether we’re RNs, LPNs or CNAs, most of us got into nursing out of a desire to help people. But, like it or not, health care is a business…with both external customers (patients) and internal customers (co-workers). How each of us treats our...CNAs on TV!
Did you happen to see Undercover Boss on CBS this past Sunday? That’s the show where executives from large companies go incognito in their own businesses. They do it to learn firsthand how their employees really feel about working for them. It’s always...How Well Do Your CNAs Observe & Report?
As you know, one of the primary roles of the nursing assistant is to collect and communicate information. The information is collected by observing clients and communicated by reporting to the nurse and/or documenting in the client’s chart. So, how good are...Six Teaching Tips for CNA Inservices!
It’s a fact: adult learners enjoy lively continuing education sessions. But, coming up with ways to spice up your CNA inservice meetings can be challenging. Here are six tips that may help: 1. Every month, insert a crisp new $1.00 bill in a couple of the...
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